To dial overseas in Singapore through CCS network, users should dial as follow:
1505 + Country Code + Area Code + Destination Number
For example, dialing a number in Los Angeles, US:
1505 (prefix) 1 (country code) 213 (area code) 5541212 (destination number)
For 15050 VQ Connect, user can dial as follow:
15050 (prefix) 1 (country code) 213 (area code) 5541212 (destination number)

If you are a new customer, tentatively your number had not been registered yet to our system. You will have to check with our customer service team to check if your number has been activated.
If you are an existing customer, did your Company had recently done any changes to your phone system? If Yes, then we will need to send our technician to check on our customer premises devices (if any). If No, then you may need to contact our customer service hotline, preferable if you can provide us with the numbers dialed. We will do a thorough check and revert to you soonest.
In most cases, it could be due to busy line at the destination receivable party or incorrect number dialed.
There are some unique situation where the customer numbers had been barred by their fixed line provider to access 15XX prefixes. In this case, customer may need to contact their fixed line provider to release the block.
Otherwise, please kindly contact our customer service hotline for verification. Our Customer Service will test and remedy the situation if failure of network is found.

It will depend on the customers dialing habit. In fact, it is not mandatory to do so as customer can choose to dial CCS prefix 1505 manually for making any international call. However, if customer would not want to change their usual way of dialing, like using already pre-programmed memory dial, we are able to install a device known as an autodialer. This CPE is able to perform the necessary digit conversion and route all of the customer calls to CCS voice network. In some phone system, programming can be done within itself by a certified phone system engineer, depending on the make of the phone system.

Yes, customer who are using ISDN-30 connected to their digital phone system are able to utlize CCS voice network by either manual dial, programming to be done on the phone system or by installing an autodialer that is meant for ISDN-30 lines. However, we do not support lines on ISDN 2B+D as we do not have a supported autodialer. Customers with such lines will only be possible to dial through us manually.

We are able to support analog centrex system, where the phone line that is laid to customer premises are analog in nature. We should be able to install an autodialer on such lines. However, we are unable to support digital centrex system with our autodialer. Therefore, manual dial is the only option for digital centrex system. Alternatively, customer can program the numbers with our 1505 prefix into their memory dial setup, to route their calls to CCS voice network.

The reason is that we are buying bulk wholesale minutes. We have worked with various carriers since we started our services, which helps us in maintaining consistent low rates that we can provide to our customers.

Singapore is a small country where we are a single state country. In other countries, usually they are made up of different states. For example, in China, different states number will have different area code. Shanghai 21, Beijing 10. To call a number from Shanghai to Beijing, the user will dial 0 10 12345678. For user to call from Shanghai to Beijing, the user will dial 0 21 12345678. This is a standard way to dial a domestic or inter-state call. In some situation, if you call within the same province, it will still work without dialing the leading 0.
If you are in Singapore, and your business associates business card states the phone numbers with a leading 0, you will need to omit the leading 0 and dial as follow:
0 21 12345678  1505 86 21 12345678

This is because the telecommunication business in Singapore is fully liberalized. There are many different Long Distance Calls provider, operating using different prefixes. In Singapore, we usually make IDD calls using 3-digit prefixes like 001,002, 008, 018,019 or 021 provided by FBO. For all SBO, a 4 digit prefix Is used with a leading 15 follow by 2 other numbers that is issued by IDA. For CCS, our prefix will be 1505.

While you are overseas and you want to call to a Singapore number from the foreign destination, you will need to dial either with a leading + or 00. These are the international Direct Dial prefix for most countries with more than 1 state or province. Please kindly take note that the 1505 Premium Connect / 15050 VQ Connect services we are providing is only applicable in Singapore.

In traditional phone systems where there is no data links, where there is no internet connectivity, the only possible tap is to physically access the telephone wires. Therefore, access to risers and telephone lines termination point at customer premises should be prohibited to non-essential personnel.
Due to the trend where Companies resort to linking up cross boder offices, a new form of phone systems are introduced. In fact, most phone systems providers have introduced phone systems with internet protocol ability. The software within the phone systems will allow inter-office calls at no costs. However, this will bring threats from the internet where hackers had made used of the new form of media to infiltrate the phone systems, which had resulted in heavy losses to customer due to to make unsolicited calls through the customer phone system.
However, ip enabled phone system may not be the only way where the system can be compromised. There are some IP phones or IP gateways that can be installed on direct phone lines or behind any phone systems, which can be a serious threat to Company phone lines being hacked.

In order to fence off attacks from hackers, the most important thing to do is to ensure that the default administrator password to the phone system is changed. Possibly, it should be change at least at intervals of 3 months. If the IP feature is not utilised, the phone system should never leave to connect to the Internet. Also, customers should not allow any IP enabled voice device to be installed within any part of the phone system unless the installation is properly secured either by Company Administrator or its product specialists.
It must be remember that service providers are only able to detect such attacks when there is a surge amount of calls leading to non-frequently called destinations. These destinations are usually very high in costs and somehow that even service provider are unable to notice due to the high volume of traffic passing through the routes they are using.
Therefore, prevention is always the safest bet to ensure that your phone system is properly secured before enabling the IP capabilities. If the phone systems is compromised, then it may result to serious losses to the customer as in most of the situation, the customer may have to bear the costs for all the unsolicted calls.

(1) Customer having 3 months outstanding will be suspended of all services.
(2) Customer having long due outstanding will have their services and account terminated
(3) Should you require to reinstate the services before termination takes place after payment is done, please email to ar@ccsidd.com for reviewing

To know more about CCS Mobile Services, you can contact our Sales representatives at sales@ccsidd.com
We are able to offer attractive mobile packages as compared to mainstream service provider. We welcome corporate customers to hear our sales presentation and understand the posssibility to save on Company mobile bills.

Since we are licensed as MVNO, CCS is able to issue invoice directly to customers. All payments shall be paid directly to CCS.

For any mobile issues while subscribed with CCS, customers can contact our CCS customer service team via our hotline at +6567481737 or simply send an email to us via service@ccsidd.com
Our operating hours will be from 09:00H to 18:00H from Monday to Friday.
For any urgent cases after office hours or during weekends, customers can contact their respective Sales representative where they will be able to assist in resolving their issues. We will try our utmost to ensure good after sales service is maintained. However, we acknowledge there is always limitation even within the mainstream service providers in Singapore, and we may not be able to fulfill certain requests after office hours.

Customer having 2 months outstanding will be automatically be converted to Class A (For Local Use Only)
having 3 months outstanding, all service will be suspended. please email to ar@ccsidd.com for further review

Callback is an old technology but effective way of saving costs to make a call while roaming. It will be able to cut down probably about 50% of the cost if users were to dial directly from their mobile phone while roaming.
For CCS Callback Service, we will provide customer with a Singapore Number to dial to. This number is basically a triggering number. What it does is that when dialed, it will be able to reach our Singapore network, and our system will hang up the call upon receiving it. This is an non-connected call which therefore it’s not chargeable.
Upon triggering, our network will do a call back to the subscriber’s mobile number as registered in advance with us. The subscriber will then answer the incoming call, and will be asked to dial the destination numbers and end with a # key. Customer should dial the country code, follow by area code, follow by destination and end with a # key. Once the # key is received, our system will dial to reach the number of the receiving party.

(1) Customer having 3 months outstanding will be suspended of all services.
(2) Customer having long due outstanding will have their services and account terminated
(3) Should you require to reinstate the services before termination takes place after payment is done, please email to ar@ccsidd.com for reviewing

CCS Call Forwarding Services is to help customers to save on incoming calls or re-routed calls while roaming. It will work with customers holding with a local SIM card in the roaming country.
When subscribed to CCS Call Forwarding services, subscribers will be given a Singapore local number. Customer will have to inform CCS of the number of the local SIM card of the roaming country. CCS network will map our Singapore local number to the local SIM card number of the roaming country. Just before departure from Singapore, subscriber should divert their Singapore Mobile number to the Singapore Local number we had assigned to them.
In doing so, any incoming calls will be diverted to CCS network, where we will map to the subscriber’s overseas SIM card. The subscriber can then be able to receive any incoming calls when someone dials the Singapore Mobile number.

(1) Customer having 3 months outstanding will be suspended of all services.
(2) Customer having long due outstanding will have their services and account terminated
(3) Should you require to reinstate the services before termination takes place after payment is done, please email to ar@ccsidd.com for reviewing

CCS R Tone Services is the latest services we have introduced, in helping customers to save costs in making calls while they are roaming. We have created a mobile app that will work on most popular mobile Operating Systems, to allow our subscribers to call via the app.
It is a VOIP technology where calls are transmitted via WIFI or 3G/4G network.

CCS has invested very much effort in making R Tone as secure as possible. We have been testing our apps with an in-house developed systems to ensure calls are safe and secured.

R Tone if under a good data network connectivity can achieve voice quality as good as what we are able to achieve as in our mobile call. We are spending good effort to improvise and ensure our voice can achieve its best quality even under low bandwidth connectivity. However, R Tone will not function if data network is not available. While this is so, subscribers can still fall back on the traditional means to make a phone call while roaming.

Yes. There is some identical differences where R Tone allows user to call to any numbers in the world, where the rest are probably able to call to another mobile who are using the same app. While we are still improvising the R Tone Services, it will further develop to a better product than the mentioned apps.

(1) Customer having 3 months outstanding will be suspended of all services.
(2) Customer having long due outstanding will have their services and account terminated
(3) Should you require to reinstate the services before termination takes place after payment is done, please email to ar@ccsidd.com for reviewing